ProIT Managed Services

Servers and databases are the backbone of your business. But many small to medium-sized businesses cannot justify the expense of multiple full time, round-the-clock certified engineers. Even for larger organizations, the pressures associated with implementing new projects while also having to deal with the daily “fires” that require immediate attention leaves little time for proactive monitoring that could have prevented many of the problems to begin with.

Our ProIT Managed Services provides the tools, technology and expertise to deliver 7x24 world class server and database monitoring and management at a fraction of the cost of full-time or even part-time IT staff.

ProIT Managed Services offers an assortment of solutions for outsourcing the management of your servers and databases to fit your business needs. We team our award winning ProIT monitoring and management software with the human resources of experienced and certified server and database engineers. From basic monitoring to in-depth comprehensive server and database support, administration and maintenance, we will tailor the right program for your organization.

Server Monitoring and Management

ProIT has the ability to monitor more than 300 different statistics on Windows, UNIX and Linux servers. We will work with you to determine the most relevant data points to monitor, and provide you with secure access to view alerts, alarms and detailed analysis reports. Our team will help handle the troubleshooting, corrective action, performance tuning and analysis.

With ProIT continuously monitoring your systems, you can rest assured that your business applications, processes and data are available all the time. We provide clients with detailed reports about faults, events and uptime that can be emailed daily, weekly, or monthly.

For Server Monitoring and Management, one of the most effective ways to ensure maximum uptime is to implement a proven monitoring system that proactively knows when your systems are experiencing problems. ProIT Managed Services offers a suite of services that includes systems, application, and content monitoring to ensure immediate notification of any problem. Further, by employing a set of custom tools designed for preemptive action, ProIT, in many cases is able to resolve the problem to prevent service-affecting outages. If any of your servers fail to respond or if server components reach predetermined thresholds a notification will be sent to the ProIT engineers to begin diagnosis and corrective actions. Our monitoring and management services will enable you to improve the reliability of your server environment.

Database Monitoring and Management

While it is of utmost importance to monitor your database server for high availability and peak performance, it is equally important to monitor database performance from the perspective of the business service and the end-user community it supports. ProIT delivers database monitoring and management from both a server and end-user perspective. ProIT will ensure your databases are always available and running at peak performance. There can be no compromises when it comes to business productivity and end-user satisfaction.

To be proactive and keep your database running smoothly, it takes the right combination of skills, experience, and the proper tools. Our certified DBAs will maintain ongoing communication with you regarding your database operations and goals. We offer a suite of services that includes physical, logical and performance monitoring to ensure instant notification of any problem. Our monitoring and management services will enable you to improve the integrity of your server environment. Our focus is on using best practices and doing things right the first time in order to avoid performance issues, data loss, or downtime.

A Plan to Fit Your Needs

ProIT provides three plan variations, Bronze, Silver and Gold for Server Monitoring and Management and Database Monitoring and Management.

	Bronze	Silver	Gold
	(8x5)	(24x5)	(24x7)
	$200	$250	$300
Server Support
Email based support
Web based Support
Phone Support
Level I Support - Diagnosis and Troubleshooting
Level II Support- Problem Remediation & Resolution
Server Monitoring and Management
Network Connectivity Monitoring
Event Log Monitoring
Performance Monitoring
Port Monitoring
Disk Monitoring
SNMP Monitoring
Web Access to Server Monitoring details
Health, status and availability reports
Process Monitoring
Service Monitoring
Application Monitoring
Configuration File Monitoring
Syslog Monitoring
File or Directory Monitoring
Service Level Reporting
Server Maintenance
MS Patch Management
Log File Management
UNIX Patch Management
Linux Patch Management

	Bronze	Silver	Gold
	(8x5)	(24x5)	(24x7)
	$250	$300	$350
Database Support
Email based support
Web based Support
Phone Support
Level I Support - Diagnosis and Troubleshooting
Level II Support- Problem Remediation & Resolution
Database Monitoring and Management
Database Connectivity Monitoring
Database, Network, and Application Availability
Replication or Hot Standby Database Monitoring
Physical Database Structure Monitoring
Logical Database Structure Monitoring
Database Cluster Monitoring
Database Performance Monitoring
Database Fault Monitoring / Log File Monitoring
Database Performance Management/Tuning
Database Fault Management
Database Process Management
Configuration File Monitoring
Syslog Monitoring
File or Directory Monitoring
Service Level Reporting
Database Maintenance
Database Recovery/Restore from Backup
Database Consistency Check
Database Patching
Database Tuning Recommendations
Database Index Maintenance
Creating Tables/Indexes
Creating Stored Procedures, Triggers
Scheduled Back up Setup

Services are delivered in a customized manner to meet your unique requirements. Prices are quoted on a monthly recurring basis and are based on one year contracts.

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